Returns & Refunds Policy
Overview
This Returns & Refund Policy applies to all purchases made through the website operated by Comeback Cookie (also referred to herein as Crave & Crumble). By making a purchase, you agree to the terms outlined below.
Return Eligibility
Our return policy lasts 30 days from the date of purchase. If 30 days have gone by since your purchase, unfortunately, we cannot offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Exceptions / Non-Returnable Items:
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Perishable Goods: As a provider of baked goods, food items and other perishable products cannot be returned.
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Gift Cards: All gift card purchases are final sale.
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Sale Items: Only regular-priced items may be refunded; unfortunately, sale or discounted items are final sale.
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within a certain amount of days.
Late or Missing Refunds:
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Check your bank account again.
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Contact your credit card company, as it may take some time before your refund is officially posted.
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Contact your bank. There is often some processing time before a refund is posted.
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If you have done all of this and you still have not received your refund, please contact us at hello@comebackcookie.com.
Exchanges
We only replace items if they are defective or damaged upon arrival. If you need to exchange an item for the same product, send us an email at hello@comebackcookie.com with photographic proof of the damage or defect.
Order Cancellations
We reserve the right to limit or cancel quantities purchased per person, per household, or per order. If we make a change to or cancel an order, we will attempt to notify you by contacting the email and/or billing address/phone number provided at the time the order was made.
Shipping Returns
To return your product, please contact us at hello@comebackcookie.com for the appropriate return mailing address.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you may vary. If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.
Contact Information
For any questions or concerns regarding this Returns & Refund Policy, please contact us at hello@comebackcookie.com.